Refund and Returns Policy
Effective Date: October 26, 2024
At tudorbrilliance.com, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer the following return and refund policies.
1. Return Eligibility
- You have 5 days from the date of delivery to return an item for a refund or exchange.
- The item must be unused, in its original condition, and include all packaging, tags, and accessories.
- Proof of purchase is required for all returns.
2. Non-Returnable Items
- Customized or engraved watches
- Items marked as “Final Sale”
- Gift cards
3. Refund Process
Once we receive your returned item, we will inspect it and notify you of the refund approval. Refunds will be processed to your original payment method within 5 days. Shipping fees are non-refundable, unless the return is due to a defect or error on our part.
4. Exchanges
We offer exchanges for eligible items. Please contact us at info@tudorbrilliance.com to initiate an exchange. Any price difference and additional shipping costs will be the customer’s responsibility.
5. Damaged or Defective Items
If your item arrives damaged or defective, please contact us at info@tudorbrilliance.com within 5 days of receiving the item. We will arrange a replacement or refund, and cover the return shipping costs for defective items.
6. Return Shipping
Customers are responsible for return shipping costs, unless the product is defective or the return is due to an error on our part. We recommend using a trackable shipping service to ensure the return is received.
7. How to Initiate a Return
To initiate a return, contact us at info@tudorbrilliance.com for return instructions.
